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Getting started
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By Julia
By Julia
Getting started
Public company profile
Your Suplery company profile is how potential buyers discover you and your products. It's crucial to create a clear and informative profile that grabs attention and increases sales. Here's how to find how your public profile looks and edit it: 1. Log in to the Suplery platform. 2. Click on Company on the right side of the screen. We'll guide you through each section of your profile, explaining what information to include and how to present it for best results. This will ensure your profile is informative and helps you attract new buyers! Company cover image To personalize your company profile, begin by uploading a cover image. This image will be the first thing visitors see, so choose one that effectively represents your brand. Select an image between 800 and 5000 pixels wide by 200 and 3000 pixels tall, and in .jpg, .jpeg, .webp, or .png format. Please avoid including trademarks without proof of registration or promotional text within the image itself. How to choose good cover image Here are some simple tips to ensure your cover image makes a good impression: - Pick an image that reflects your company's style. Think bright and airy photos that capture your brand's personality, or clean, minimalist designs featuring a few of your products. - A blurry or pixelated image isn't a good look. Choose a high-resolution image that's clear and crisp. - Make sure your image is well-composed and not cropped in a way that cuts off important details. - Showcasing your products is great, but avoid cluttering the image with too many items or focusing on just one product. Company logo Your logo helps buyers identify your products and orders. Here's what to keep in mind when uploading your logo: - Only use logos you have the rights to (or have permission from the owner). - Logos should be image-only, without advertising text or photographs. - No vulgar or offensive content is allowed. - Upload a clear image between 200x200 pixels and 3000x3000 pixels, in .jpg, .jpeg, or .png format. The file size must be under 4MB. Company description The final step to a complete company profile is crafting a captivating description. It serves as a great opportunity to showcase your brand's unique value proposition and convince potential customers to choose you. Here are some professional tips to guide you: - Instead of simply listing features, focus on how your products or services directly address customer needs and improve their work. - Communicate directly and avoid technical jargon. Use short sentences and bullet points to enhance readability. - Infuse your company's personality into the description. Are you known for innovation? Reliability? Exceptional customer service? Eco? Cruelty free? Let these values speak about you. - Use professional copywriters texts, or AI-tools like Chat GPT or Gemini to improve your own text. These tools can offer suggestions for phrasing and overall structure. It's important to note that AI-generated content should always be reviewed and edited by a human to ensure accuracy and brand consistency. Think of your description as a professional conversation. Clearly explain your brand's story, its core passion, and the specific benefits it offers to the customer. Remember, you cannot include any contact information, such as phone numbers, emails, addresses, links to social network pages, sites, messenger ids, etc. Please, make sure that you hold all the rights to use and publish the provided images, logos, names, brands, etc. We may ask you to provide evidence of that at any time during your use of Suplery. Example of proper company description Curltopia: professional haircare solutions We are Curltopia, the authority on curly hair care. Our mission is to redefine the way the world perceives and treats curls. We believe that every curl is unique, and deserves to be celebrated. With a deep-rooted commitment to scientific research, we have developed a comprehensive range of products designed to address the specific needs of diverse curl patterns. From the tightest coils to the loosest waves, our formulas are meticulously crafted to hydrate, define, and enhance natural beauty. A comprehensive product range Our product line is meticulously formulated to address the unique challenges of curly hair: - Pre-shampoo treatments: nourishing oil treatments and scalp scrubs to prepare the hair for optimal cleansing and conditioning. - Shampoos and conditioners: gentle yet effective formulas to cleanse, hydrate, and detangle curls without stripping away natural oils. - Leave-in conditioners: lightweight and deeply penetrating treatments to lock in moisture, reduce frizz, and enhance curl definition. - Styling products: a diverse range of gels, creams, mousses, and diffusers to create a variety of styles, from loose waves to tight coils. - Finishing products: hairsprays, serums, and oils to provide long-lasting hold, shine, and protection. - Deep conditioning treatments: intensive masks and treatments to restore damaged hair and revitalize curls. Elevate your salon services with Curltopia: Curltopia products are designed to enhance your technical skills and elevate your salon services. Our formulas are: - Highly concentrated. Delivering maximum results with minimal product usage, increasing your profit margins. - Time-saving. Efficient application and processing times allow you to see more clients in less time. - Versatile. Suitable for a wide range of curl patterns and hair textures, catering to diverse clientele. - Long-lasting results. Providing clients with exceptional results that keep them coming back for more. When you choose Curltopia, you're not just selecting a product; you're embracing a lifestyle of confidence and self-expression. Join us in celebrating the beauty of curls. We are Curltopia. The science of curls.
Product management
The Products page lets you easily manage your Suplery offerings. Here you can add new products to sell on the marketplace and manage existing products. Use the search bar in the top left corner to find specific items, or filter products by brand or status. Each product is displayed with key information in clear columns: - Product name - Status (indicates if it's awaiting verification, published, etc.) - Planned availability - Stock level - Wholesale price - Retail price (hidden for professional products) Once your product passes verification and we publish it, it could be visible to customers on the marketplace (if you activate this function in the settings). Existing products on our platform may not require verification. How to add products list 1. Click Add new products. 2. Click Download template, then open it on your computer and fill it out. 3. Click Add file and upload the completed template. Do I have another options, if the option with filling in the template does not suit me? I have a list of products in a different format No problems, we're happy to consider your products in a different format. For instructions on adding products without using a Suplery template, check out here. I've downloaded the products file, what's next? Once you choose your product file, Suplery will automatically scan it and display a message. This message might tell you: - If there are issues to be fixed before uploading. - If your file is all set and ready to go. Let's take a closer look at the different types of comments you might see. File uploaded successfully, all products are already in Suplery product base Great news! If the products you want to add are already in our system, you can skip the wait. Just click Add products immediately, and they'll be added to your product list right away. File uploaded successfully, all products recognized Everything looks good! There are no typos and all the data is filled in correctly. Just click Submit products to verification, and we'll review them for approval. We'll add them to your product list once they're verified. File uploaded successfully, but you need to register the brand We noticed some brands in your file that aren't in our system yet. To add these products, you'll need to register the brands first. We'll make it easy! How to add a brand: When you see a message about new brands, simply click Register brand (or brands, if there are few), then a window will appear. Here you can: - Add a brief description of the brands. - Select the country where the brands are registered. - Choose the country where the brand's products are made. Once you register the brand(s), you can submit your file again. Errors in product file If there are any errors in your product file, we'll clearly point them out. Here's how it works: 1. We'll let you know about any issues and provide a file for download. 2. The download will highlight the specific areas that need correction. 3. Simply fix the mistakes in your file. 4. Once everything is corrected, upload the file again. I sent the products for verification, what's next? Once you submit your products for verification, the Suplery team will review them within 2 business days. Here's what can happen next: Can I upload another file while the previous one is on verification? No, while your current product file undergoes verification, you cannot upload another one. This ensures our team can focus on reviewing your initial submission thoroughly. In the meantime, you can focus on other tasks or prepare additional product information for future uploads. All products from file have been added to Suplery Great news! All the products from your file have been successfully added to Suplery. You can now: - View them on the Products page. - Add more products whenever you're ready. Only some of the products have been added to Suplery We encountered some errors in your product file, but don't worry! Here's what you can do: 1. Download the file again. 2. We've highlighted the lines with errors in red so you can easily find them. 3. Fix the mistakes in your file. 4. Once everything is corrected, upload the file again. In the meantime, the products that passed verification are already available on your Products page. You can start managing those right away. Brand verification failed We noticed some inconsistencies with a brand you submitted for registration. It's an easy fix! We'll include a comment in the file highlighting the exact issue. Just click Update brand information and make the correction. How to upload products without using the Suplery template If filling out the product template isn't suitable to you, we will help! Just send us your product list and details in the format you have them already. Here's how: - Click on the Add new products. - Then click I have another file type. - Attach your product list file and any additional comments explaining any important information we need to know about your products Our team will receive everything and manually add your products to the Suplery platform for you.